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• How to empower and motivate your team on the scaling journey
Or maybe you’re the problem
WINNER of Business Book Awards 2019 "Exceptional Book by a Woman"
Assess and segment your property portfolio
Star Quality Experience • How to empower andTo create memorable guest experiences, as a hospitality professional you need to put yourself in your guests shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality. Find out what you need to do to ensure your guests book with you
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