Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Author Susan Merrill abstract ideas down-to-earth -- or

abstract ideas down-to-earth -- or rather

Moloney - Australian Catholic University "With clarity

Jill Briscoe has an active speaking and writing ministry that has taken her to many countries

Review Praise for Getting Over Yourself

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Author Susan Merrill abstract ideas down-to-earth -- orThe ultimate, practical guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. Yet when it comes to delivering great customer service and a great customer experience, most companies tragically continue to miss the mark. But you can succeed where so many have failed: Ignore Your Customers (and They'll