Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour MSM Units of competency CHCAGE004 Implement

Units of competency CHCAGE004 Implement interventions with older people at risk HLTHPS006 Assist clients with medication CHCAGE003 Coordinate services for older people CHCPAL001 Deliver care services using a palliative approach * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Units of competency FBPFSY5002 Develop an allergen management program FBPFSY4004 Provide accurate food allergen information to consumers FBPFSY4003 Perform an allergen risk review * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs If you require RPL Kits with comprehensive benchmarking

Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour MSM Units of competency CHCAGE004 ImplementOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these