Unit Knowledge Guide-CPCCBC4031 Process client requirements CRICOS Forms Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Core units TAELLN801 Analyse and apply adult literacy teaching practices TAELLN802 Analyse and apply adult numeracy teaching practices TAELLN803 Develop English language skills of adult learners TAELLN804 Implement and evaluate delivery of adult language

Units of competency FBPBPG4003 Coordinate wine operations packaging processes If you require RPL Kits with comprehensive benchmarking

Units of competency BSBAUD513 Report on quality audits BSBAUD512 Lead quality audits BSBAUD511 Initiate quality audits BSBAUD411 Participate in quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CPCCBC4031 Process client requirements CRICOS Forms Core units SIRXCEG001 Engage theOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner