Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers CHC Units of competency CHCLAH001 Work

Units of competency CHCLAH001 Work effectively in the leisure and health industries CHCLAH003 Participate in the planning

Units of competency HLTAHW071 Manage medicines in Aboriginal and/or Torres Strait Islander primary health care HLTINF004 Manage the prevention and control of infection HLTAHW020 Administer medications HLTAHW046 Apply advanced skills in primary health care HLTAHW066 Manage the delivery of Aboriginal and/or Torres Strait Islander primary health care * We can develop additional elective units that are not listed on request (Please contact us for further information)

identify and protect utilities AHCWRK309 Apply environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG626 Develop advertising campaigns BSBMKG553 Develop public relations campaigns BSBMKG627 Execute advertising campaigns * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers CHC Units of competency CHCLAH001 WorkOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of