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Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking
ethics and privacy in an ICT environment ICTICT401 Determine and confirm client business requirements ICTICT408 Create technical documentation ICTSAS307 Install
Core Units CHCCOM002 Use communication to build relationships CHCDIV003 Manage and promote diversity CHCLEG001 Work legally and ethically CHCVOL003 Recruit
The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission
Assessment Kit-CPPSCM4034 Implement strata community management agreement Certificate II Units of competency SIRXCEG002 AssistOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
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