Session Plan-FWPCOR2207 Maintain quality and product care Compliance Resources Units of competency SITEEVT008 Manage

Units of competency SITEEVT008 Manage event staging components SITEEVT002 Process and monitor event registrations If you require RPL Kits with comprehensive benchmarking

Units of competency HLTREF001 Develop reflexology practice HLTREF002 Provide reflexology for relaxation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business If you require RPL Kits with comprehensive benchmarking

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Session Plan-FWPCOR2207 Maintain quality and product care Compliance Resources Units of competency SITEEVT008 ManageOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these