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Ships within 48 hours · Estimated delivery Aug 20 - Aug 25
What's Included
Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking
Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful
Units of competency PMAWHS310 Investigate incidents PMAOMIR444 Develop incident containment tactics PMAOMIR418 Coordinate incident response PMAOMIR322 Manage incident response information PMAWHS511 Manage emergency incidents If you require RPL Kits with comprehensive benchmarking
Vocational Placement Kit-MEM234021 Apply statistics to technology problems New Arrival What's IncludedA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.
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