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Unit Knowledge Guide-BSBOPS404 Implement customer service strategies FSK Units of competency ICPPRN4970 Work

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Description

Units of competency ICPPRN4970 Work with digital information ICPSUP2810 Use computer systems in the printing and graphic arts sectors ICPPRN3850 Apply software applications to digital production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTOHC011 Apply fluoride varnish HLTOHC008 Inform and support patients and groups about oral health HLTOHC007 Recognise and respond to oral health issues If you require RPL Kits with comprehensive benchmarking

inspect and refit wheel hubs and associated brake components MEM11010B Operate mobile load shifting equipment MEM11011B Undertake manual handling MEM14004A Plan to undertake a routine task MEM15024A Apply quality procedures If you require RPL Kits with comprehensive benchmarking

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBOPS404 Implement customer service strategies FSK Units of competency ICPPRN4970 WorkOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner

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