Training and Assessment Strategy-FNS20115 Certificate II in Financial Services PowerPoint RTO Policies and Procedures -

RTO Policies and Procedures - SRTOs 2015 and CRICOS/National Code 2018

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

ACSF benchmarks

RTO Student Handbook 2020-VET Student Loans

Training and Assessment Strategy-FNS20115 Certificate II in Financial Services PowerPoint RTO Policies and Procedures -You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.