Assessment Kit-SIRXCEG003 Build customer relationships and loyalty Learner Guide procedures and programs to meet

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

This enables RTOs to demonstrate transparent alignment and evidence of a robust learner support framework during audits or validations

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTNWK529 Install and manage complex ICT networks ICTNWK536 Plan

operate and maintain planing and finishing machines MSFFM3016 Set up

Assessment Kit-SIRXCEG003 Build customer relationships and loyalty Learner Guide procedures and programs to meetOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of